The phone system for medical practices: no patient left without an answer
In the morning the front desk is overloaded, and during consultations the doctor can't pick up. With Telefonzen patients choose straight away what they need: an appointment, a prescription, a call back from the doctor or what to do in an emergency.
CHF 19.90 per month · setup included · cancel monthly
«Station Group Practice, good morning.»
- 1
«Press 1 to book or cancel an appointment»
Front desk queue with hold music
- 2
«Press 2 for a repeat prescription»
Prescription voicemail, by email
- 3
«Press 3 for a call back from the doctor»
Doctor during phone hours, otherwise voicemail
- 0
«Press 0 in an emergency»
Message with emergency numbers
Free, in your browser: you only need a microphone.
Everyday problems
Sound familiar? Here's how we fix it.
The rush when the practice opens
The queue holds callers with a message and connects them one by one.
Prescription requests block the line
A dedicated key collects prescription requests on voicemail – to handle calmly.
Emergencies outside opening hours
The message says clearly what to do and which number to call (144 or the medical on-call service).
Opening hours that manage themselves
Mon–Fri 8:00–12:00 and 13:30–17:30. Doctor's phone hour 12:00–13:00. Public holidays already included.
Outside opening hours
«The practice is closed. In an emergency call 144 or the medical on-call service.»
Most useful for medical practices
What you really need.
Queue with a message
Patients hear a message and music instead of a busy tone.
Phone hours for the doctor
Key 3 only rings the doctor at the agreed time.
Voicemail by email
Prescription requests arrive as audio, to work through calmly.
Call recording
Optional, if you need to document calls.
And everything else is included: mobile app, voicemail by email, queues, call log. See all features
One price, everything in
CHF19.90per month, excl. VAT
Number included, set up by us, no lock-in.
Frequently asked questions
Is patient data protected?
Calls and messages stay on our servers in Europe and are only visible to you in the customer portal. Recordings and messages can be deleted at any time.
Can each doctor have their own line?
Yes, with their own extension and voicemail. Patients can dial the extension directly.
Can we change the message for holidays?
Yes: upload a holiday message and turn on the «closed» switch for the days you need.
Get started
We set up your menu, in 48 hours.
Leave your details: we call you back and set up the phone system like the one above, with your business name and recordings.
Other industries